How did we do it?
Idea
We decided to get out of the mindset that on TikTok we were a brand promoting a product. We wanted our brand to have a human face and be authentic. Our goal became to present smartphones in everyday, real-life situations that are close to our younger users.
Action
We approached the task more holistically:
Wehave invited TikTok's experts - microinfluencers who understand how to create content that meets the expectations of users of this platform.
We have begun presenting our products as inseparable companions of everyday life, reflecting the way we actually use smartphones. From going to work to concerts to parties, these are the moments when our phone becomes a personal assistant. In such real-life situations, we have demonstrated the functions and capabilities of our smartphones.
We have started answering users' questions about our smartphones precisely in the form of short videos.
Working with technology experts, we presented answers to technical questions in the form of accessible and loose TikToks, so that our audience knew that they would find solutions to their concerns on this platform.
Motorola's profile on TikTok has taken on a more lifestyle character. In addition to showcasing products, we began publishing tutorials, such as tips for creating photos for social media or inspiration for creating stories and wallpapers, subtly weaving our product in as a natural fit with these themes.
Our performance funnel was clearly defined: promoting videos under follow and engagement under posts. However, when we changed our content strategy and adjusted our materials accordingly, we found that gaining new followers and increasing interaction under videos could be much more cost-effective.
What made us successful?
It turned out that the combination of experienced small video creators, fully understanding the platform's algorithms, with a lifestyle approach and a relaxed style of product education, was a perfect fit. Our audience began to see our profile as a source of inspiration and knowledge, rather than just a standard product-focused brand profile. With proper promotion of the profile, this approach proved to be more effective for achieving the intended KPI on TikTok.
Effects
Through the eyes of the customer
During our more than 3-year cooperation, Tigers has repeatedly demonstrated partnership, creativity and commitment. In addition to ongoing service, the agency is also responsible for preparing image and sales campaigns for us with online creatives. The campaigns they prepare are not only reliably executed, but most importantly, they are tailored to our target audience and meet our business goals. I am pleased that we won the Golden Arrow and Effie Poland in 2023 for the campaign "Don't be defined by #discoveryourcolor", which we created together.
Anna Staszynska
Head of Marketing Motorola Poland